Booking terms & cancellation policy

1. Making a booking

A booking is confirmed only once we send written confirmation and your deposit has cleared. The person booking must be at least 18 and is responsible for everyone in the party.

2. Payment

Payment terms are shown on the booking page at the time you book and confirmed in writing. Where a deposit applies, the balance is due 14 days before arrival; if it isn't paid we may treat the booking as cancelled. Bookings made within 14 days of arrival are payable in full. All prices are in Australian dollars.

3. Cancellation by you

We match the cancellation policy we use on Airbnb, so you are never worse off for booking direct.

• More than 5 days before check-in — full refund of everything you have paid.
• Within 5 days of check-in — no refund. We will still try to re-let the dates and will refund what we recover.

For stays of 28 nights or more, a full refund applies if you cancel more than 30 days before check-in. We recommend travel insurance.

4. Cancellation by us

If we have to cancel — damage to the property, a safety issue, or something outside our control — we will offer alternative dates or another of our properties where we can, and otherwise refund everything you have paid. Our liability is limited to the amount you have paid us.

5. Your stay

Check-in is from 3:00pm and check-out by 11:00am. The maximum number of guests is stated for each property and may not be exceeded. No parties, functions or events. No smoking inside any property. No pets unless agreed in writing.

6. Shared properties

At properties let by the room, your bedroom is for your exclusive use and common areas are shared with other guests. We ask for consideration in shared spaces, quiet between 11pm and 8am, and that shared areas are left tidy. Behaviour that materially affects other guests may end the stay without refund.

7. Damage and security

Please tell us about breakages — accidents happen and most cost nothing. You are responsible for damage beyond fair wear and tear and for cleaning beyond a normal changeover. We may charge the payment method used for the booking for such costs, having first told you what they are.

8. Monitoring

Our properties have an exterior security camera covering the entrance. Inside, noise-level and occupancy sensors in common areas and entryways record decibel levels and movement only, not audio or images. There are no cameras inside any property, and none in any bedroom or bathroom.

9. Liability

Nothing in these terms limits your rights under the Australian Consumer Law. Subject to that, we are not liable for loss or damage to your possessions, or for injury, except where caused by our negligence.

10. Complaints

Tell us during your stay so we can fix it. Call 0455 315 677 or email admin@todaysperfectproperty.com.